Frequently Asked Questions and Answers

To ensure the safety of direct exchange and trading on BTCX trading platform, we follow strict Anti-Money Laundering and Know-Your-Customer policies. In compliance with these policies, users are required to submit ID documentations for verification before they can fund their BTCX account. These documents help us assess such risks and operate in a legal and compliant manner in order to server our customers better.

All documents are stored in secure databases accessible only to limited authorized personnel.

To submit your documents, from the left hand side menu, please go to Settings > Profile

I. For individual customers

Individual customers are required to submit 3 types of ID documents:

1/ Valid National ID document

2/ Proof of Residence document

Customers are also required to provide a proof of address. Valid documents include utility bills, bank statements no less than 6 months old. Documents must clearly show client's name and address, which must match those of National ID document.

3/ Bank Statement

Bank statement must be issued within the last 6 months and the account name must match customer's name. Deposits into client account with BTCX is only accepted if the name of the person wiring the funds fully matches the registered customer's name.

II. For corporate customers

1/ Certificate of incorporation and Memorandum & Articles of Association, or any other relevant founding documents

2/ Annual return which details who the directors and the beneficial shareholders of the company are, as of last fiscal year, or any similar documents which confirm the ownership of the company

3/ Resolution of Board of Directors to open an account with BTCX, and identification of those who have authority to operate the account (if applicable)

4/ Authorization for other persons that will manage the account (if applicable)

5/ Copy of a company telephone landline bill or a recent company bank account statement addressed to your company name and office address

6/ A high resolution image of the international passport and proof of residency of at least two members of the Board of Directors, and any owners with an ownership share of 25% or more

7/ Bank details including address and SWIFT